Product warranties and support
At Unigreen, a warranty is not a formality. It is part of the responsibility we take towards professionals and end users. Every product we supply comes with technical support and clear warranty terms, so you know exactly what is covered, for how long and how service works. On this page you can download the official terms per brand, activate your warranty and find everything you need without delays or extra steps.
Brands
Frequently asked questions
Warranties are not the most exciting part of your gear until you need them. Here are straight answers to the questions we get most about terms, process and technical support.
All products supplied through our official partner network are covered, whether they are in-house lines such as XDIVE and Panda, or international brands like IGLOO®, Aqua Marina or Restube. Coverage applies only to items purchased via an authorised channel, with receipt or invoice.
For most brands, yes. Activation registers your product in our system so we can help faster if a technical issue arises. Activation is quick via the form on this page and does not require uploading receipts.
The warranty covers any manufacturing defect or malfunction not caused by misuse or normal wear and tear. It does not cover, for example, damage from drops, moisture ingress in electronics when instructions were not followed, or deterioration due to poor maintenance or use outside the manufacturer’s guidelines.
The duration depends on the brand and product category. No need to search around: select the brand and category in Download warranty terms to get all details in one file.
Contact us via the fault report form, by email at service@unigreen.gr or by phone. If the issue concerns XDIVE or another product with available spare parts, the process is immediate. In some cases, the product will need to be sent to us for inspection. In every case, we keep you informed throughout.
If your product does not appear in the dropdown or you cannot find the category, do not worry. It may be a new addition or an older version. Email us the product code and your proof of purchase and we will reply promptly with the information you need.
